help

Shipping costs: Shipping is free to US and Canadian addresses for all orders.

Delivery zones: We ship to addresses throughout the United States and Canada.

Delivery times: Within the USA, delivery times will vary by state. Most orders arrive within five days of dispatch. Within Canada, your order is expected to arrive within 1-2 weeks – Please note you can expect delays for up to 4 weeks due to Covid.

Order process: We want you to get your order ASAP therefore as soon as an order is received via the website it is final and cannot be amended.

Order tracking: When we ship your order, you will receive track and trace information direct from UPS or USPS carriers.

We hope you’ll be delighted with your order. However, if for any reason you are not, please contact us at us.service@abelodor.com and follow the steps below:

Step 1: Email the Abel customer care team at us.service@abelodor.com within 10 days of receiving your order. In your email include your order number, item(s) you wish to return and the reason for the return. For all returns, products must be returned in their original, unopened, unused and undamaged condition. (Please note: Discovery Kits & Samples are final sale and non-refundable).  If you are located in the USA our customer service team will provide you with a return shipping label, free of charge. If you are in Canada, all shipping costs are at the expense of the customer. Please send all returns back to the address provided below. Please be aware we do not take liability for any lost or damaged goods in the return process.

Abel Odor Ltd
Fulfillment Center
60 Honeck Street
Englewood NJ 07631. 

Step 2:
Please wait for a confirmation from our customer service team. Once we receive the goods for inspection, it takes 5-7 business days for a refund to be issued to the original form of payment. Once approved we will refund the full purchase price, less any shipping charges. We will not refund the return costs unless the goods are faulty or have been incorrectly supplied. We will notify you once the refund transaction has taken place. Please be aware that your local bank will take up to 3-5 working days to receive the payment. 

We accept the following payment methods on this website: VISA, Mastercard, American Express and PayPal.

Our fragrances are made with 100% natural, plant derived ingredients that are readily biodegradable in our ecosystem. Our fragrances are vegan, cruelty free and all ingredients are ethically sourced. Because we believe in full transparency, see here the ingredients list for each fragrance.

If you know you are susceptible to allergies, please check the full ingredients list on each fragrance page. All our perfume are gluten free. If you have specific questions, please reach out to us at us.service@abelodor.com. We take no responsibility or liability for a possible allergic reaction as a result of using/wearing Abel perfume purchased from this site.

All prices shown on this website are US dollars.

I can’t decide on which perfume, can I try first? Absolutely you can! We always recommend trying on your skin first. Our Sample Service is the perfect way to test three fragrances from the comfort of your home. Plus, you can redeem the purchase price of the sample service on a bottle when you find something you love. 

Are there fragrances in the collection which are more masculine/feminine? The whole collection is gender-neutral (unisex). If you are looking for a more traditionally masculine fragrance, we recommend Grey Labdanum. If you are looking for a more traditionally feminine fragrance, we recommend Pink Iris. Cyan Nori and Green Cedar are extremely unisex.

How concentrated are your perfumes? The Abel Odor collection is high concentration “eau de parfum”, with each fragrance having a minimum of 15% pure perfume oils.

Can you layer Abel perfume? Yes indeed… all our perfumes share the same DNA which makes them great for layering, you really can’t go wrong. If you’d like help getting started, you can read our tips and favourite combinations on our layering perfume journal post.

Are your perfumes actually 100% natural? Yes. Creating natural perfume that is chic, modern and long-lasting (i.e. without compromising) is our raison d’etre. So although we are flattered you don’t believe our fragrances are all-natural, we can confirm they are. More specifically, we use a highly concentrated formula of natural oils, concretes and isolates (naturally derived single aroma compounds), set in a food-grade (non-denatured), organic alcohol base.

Why is there sedimentation in my perfume? Like a natural wine, we choose not to filter our fragrances, either with a physical membrane filter (which dilutes and changes the profile of our fragrances) or with chemical filters, sunscreens or UV filters. Sometimes a sediment can develop after an amount of time in the bottle. It’s nothing of concern and doesn’t impact the shelf life of the perfume nor the fragrance profile, it’s just a natural reaction that has taken place. 

Does a 100% natural perfume stay on your skin? Yes. We have worked hard on our collection to ensure our perfumes do last on your skin. In particular, the addition of long-lasting “natural isolates” (see above) helps with our perfumes longevity. However, some fragrances last longer than others. I.e. Golden Neroli is a citrus floral that dissipates more quickly than the others. Pink Iris is a denser floral musk and has surprising staying power. Grey Labdanum and Cobalt Amber are comprised of longer-lasting ingredients resins.

How can I make the perfume last longer? There are a few things you can do to increase the life of your perfume on your skin. We recommend moisturising (with a fragrance-free cream or oil) before you apply your perfume as the drier your skin, the more quickly it will absorb the fragrance oils. Perfume applied to your hair and/or clothes will last longer than perfume applied to your skin. It’s good to think about where you apply your perfume. For example; pulse points are good for the fragrance developing on your skin, however, the inside of your wrists isn’t good if you are typing on a computer all day, or washing your hands regularly – where it will wash off. When applied near your nose (i.e. your neck), you become desensitised quickly from the constant smelling, so although others will smell your perfume, you won’t.

Why should I choose a natural perfume like Abel? If you care about the environment, those around you and your own health, then Abel is a beautiful, safe alternative to the largely synthetic fragrances available on the market. Most synthetic aroma molecules are synthesized from crude oil, a non-renewable resource. Some of these molecules are non-biodegradable and accumulate in the food chain, environment and our bodies. You can read more on our journal post about why we love natural perfume, and we avoid synthetic ingredients.

Are your products vegan? Yes, indeed. Our fragrances do not contain any ingredients from animal origin, nor are they tested on animals… we’re big fans of the little furry guys too.

What is in the perfume? Plant-derived perfume oils, concretes and absolute. Naturally derived single aroma compounds, i.e. natural musk from the hibiscus seed. And organically certified non-denatured food-grade alcohol. That’s it. See the full ingredients list of each fragrance here.

Where can I find my sample service coupon? You can find your unique coupon code in the confirmation email from your order. Sometimes our emails end up in the junk folder of your email inbox so please make sure your check this folder for the confirmation email.

How long is my sample service coupon valid? Your unique coupon code is valid one month from the date of your sample service purchase.

I tried to use my sample service coupon, but didn’t work? Please check you are using the coupon code for the correct purpose. Your coupon is single-use and only valid on the purchase of a 50ML bottle (all fragrances) or 30ML bottle of Nurture. If it still doesn’t work, please contact our customer service team.

For all general enquires contact us at: us.service@abelodor.com.

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